Terms.
Last updated · 2026
Quotes and bookings
Quotes are valid for thirty days from issue. Booking is confirmed when you accept the written quote and the deposit is received. The written quote and these terms together form the booking contract.
Payment
Deposit at booking; balance due before the load departs the UK. Payment terms and the deposit-refund window are stated on the quote document.
Cancellation
Cancellation more than fourteen days before the agreed move-out date returns the deposit in full, less any survey-related costs already incurred. Cancellation within fourteen days follows the cancellation schedule on the quote.
Claims and insurance
Goods-in-transit cover is included with every move. The certificate of insurance accompanies your written quote. Claims must be reported within seven days of delivery; the claims process is explained in the cover document.
Outside our responsibility
Items not declared at survey, items packed by you in unmarked boxes, perishable goods, currency, jewellery, and unique-value items unless specifically scheduled and underwritten. Customs delays caused by incomplete or incorrect documentation provided by the customer.
Disputes
If something goes wrong, write to us first and we will investigate and reply in writing. If a complaint cannot be resolved between us, you keep all your statutory rights as a consumer, including the right to seek independent advice from Citizens Advice.